:root{--primary:#E5487A;--secondary:#6A3FA0;--dark:#1a1a2e;--text:#444;--text-light:#666;--bg-light:#f8f9fa;--success:#10b981;--warning:#f59e0b;--info:#3b82f6}.feedback-hero{background:linear-gradient(135deg,var(--dark) 0%,#2d2d44 100%);padding:120px 0 70px;position:relative;overflow:hidden}.feedback-hero::before{content:'';position:absolute;top:-50%;right:-20%;width:500px;height:500px;background:radial-gradient(circle,rgba(106,63,160,.15) 0%,transparent 70%);border-radius:50%}.feedback-hero-content{text-align:center;position:relative;z-index:1;max-width:700px;margin:0 auto}.feedback-hero-badge{display:inline-flex;align-items:center;gap:8px;background:rgba(255,255,255,.1);backdrop-filter:blur(10px);padding:10px 20px;border-radius:50px;color:#fff;font-size:0.9rem;font-weight:500;margin-bottom:20px}.feedback-hero-title{font-size:clamp(2rem,4vw,2.75rem);font-weight:700;color:#fff;margin-bottom:16px;line-height:1.2}.feedback-hero-desc{font-size:1.1rem;color:rgba(255,255,255,.85);line-height:1.7}.feedback-main{padding:60px 20px 80px;background:var(--bg-light)}.feedback-layout{display:grid;grid-template-columns:1fr 360px;gap:40px;max-width:1200px;margin:0 auto}.feedback-form-card{background:#fff;border-radius:20px;padding:40px;box-shadow:0 10px 40px rgba(0,0,0,.08)}.feedback-form-header{margin-bottom:32px}.feedback-form-title{font-size:1.5rem;font-weight:700;color:var(--dark);margin-bottom:8px}.feedback-form-subtitle{color:var(--text-light);font-size:0.95rem}.feedback-type-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:28px}.feedback-type-option{position:relative}.feedback-type-option input{position:absolute;opacity:0}.feedback-type-option label{display:flex;flex-direction:column;align-items:center;gap:10px;padding:20px 12px;border:2px solid #e5e5e5;border-radius:14px;cursor:pointer;transition:all .3s ease;text-align:center}.feedback-type-option label:hover{border-color:#ccc}.feedback-type-option input:checked+label{border-color:var(--primary);background:rgba(229,72,122,.05)}.feedback-type-icon{width:48px;height:48px;border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:1.25rem;transition:all .3s ease}.feedback-type-option.complaint .feedback-type-icon{background:rgba(239,68,68,.1);color:#ef4444}.feedback-type-option.compliment .feedback-type-icon{background:rgba(16,185,129,.1);color:#10b981}.feedback-type-option.suggestion .feedback-type-icon{background:rgba(59,130,246,.1);color:#3b82f6}.feedback-type-option.general .feedback-type-icon{background:rgba(106,63,160,.1);color:var(--secondary)}.feedback-type-option input:checked+label .feedback-type-icon{transform:scale(1.1)}.feedback-type-option.complaint input:checked+label{border-color:#ef4444;background:rgba(239,68,68,.05)}.feedback-type-option.compliment input:checked+label{border-color:#10b981;background:rgba(16,185,129,.05)}.feedback-type-option.suggestion input:checked+label{border-color:#3b82f6;background:rgba(59,130,246,.05)}.feedback-type-option.general input:checked+label{border-color:var(--secondary);background:rgba(106,63,160,.05)}.feedback-type-label{font-size:0.85rem;font-weight:600;color:var(--dark)}.feedback-form-section{margin-bottom:28px}.feedback-form-section-title{font-size:1rem;font-weight:600;color:var(--dark);margin-bottom:16px;display:flex;align-items:center;gap:8px}.feedback-form-section-title i{color:var(--primary);font-size:0.9rem}.feedback-form-row{display:grid;grid-template-columns:repeat(2,1fr);gap:16px;margin-bottom:16px}.feedback-form-row.single{grid-template-columns:1fr}.feedback-form-group{display:flex;flex-direction:column;gap:6px}.feedback-form-label{font-size:0.9rem;font-weight:500;color:var(--dark)}.feedback-form-label span{color:var(--primary)}.feedback-form-label .optional{color:#999;font-weight:400}.feedback-form-input,.feedback-form-select,.feedback-form-textarea{padding:14px 16px;border:2px solid #e5e5e5;border-radius:10px;font-size:0.95rem;color:var(--dark);transition:all .3s ease;background:#fff}.feedback-form-input:focus,.feedback-form-select:focus,.feedback-form-textarea:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 4px rgba(229,72,122,.1)}.feedback-form-input::placeholder,.feedback-form-textarea::placeholder{color:#aaa}.feedback-form-textarea{resize:vertical;min-height:120px}.feedback-form-select{cursor:pointer;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='24' height='24' viewBox='0 0 24 24' fill='none' stroke='%23666' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;padding-right:40px}.feedback-anonymous{display:flex;align-items:center;gap:12px;padding:16px;background:rgba(59,130,246,.08);border-radius:12px;margin-bottom:20px}.feedback-anonymous input[type="checkbox"]{width:20px;height:20px;accent-color:var(--info)}.feedback-anonymous-text{flex:1}.feedback-anonymous-text strong{display:block;color:var(--dark);font-size:0.95rem;margin-bottom:2px}.feedback-anonymous-text span{color:var(--text-light);font-size:0.85rem}.feedback-outcome{display:none;padding:20px;background:rgba(239,68,68,.05);border-radius:12px;border-left:4px solid #ef4444;margin-bottom:20px}.feedback-outcome.show{display:block}.feedback-outcome-title{font-size:0.95rem;font-weight:600;color:var(--dark);margin-bottom:12px;display:flex;align-items:center;gap:8px}.feedback-outcome-title i{color:#ef4444}.feedback-consent{display:flex;align-items:flex-start;gap:12px;padding:16px;background:var(--bg-light);border-radius:10px;margin-bottom:24px}.feedback-consent input{width:20px;height:20px;margin-top:2px;accent-color:var(--primary)}.feedback-consent label{font-size:0.9rem;color:var(--text);line-height:1.5}.feedback-consent label a{color:var(--primary);text-decoration:underline}.feedback-submit-btn{width:100%;padding:16px 32px;background:linear-gradient(135deg,var(--primary),var(--secondary));border:none;border-radius:50px;color:#fff;font-size:1rem;font-weight:600;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:10px;transition:all .3s ease}.feedback-submit-btn:hover{transform:translateY(-2px);box-shadow:0 10px 30px rgba(229,72,122,.3)}.feedback-success{display:none;text-align:center;padding:40px 20px}.feedback-success.show{display:block}.feedback-success-icon{width:80px;height:80px;border-radius:50%;display:flex;align-items:center;justify-content:center;margin:0 auto 24px;font-size:2.5rem;color:#fff}.feedback-success-icon.complaint{background:linear-gradient(135deg,#ef4444,#dc2626)}.feedback-success-icon.compliment{background:linear-gradient(135deg,#10b981,#059669)}.feedback-success-icon.suggestion{background:linear-gradient(135deg,#3b82f6,#2563eb)}.feedback-success-icon.general{background:linear-gradient(135deg,var(--secondary),var(--primary))}.feedback-success-title{font-size:1.5rem;font-weight:700;color:var(--dark);margin-bottom:12px}.feedback-success-desc{color:var(--text-light);margin-bottom:24px;line-height:1.6}.feedback-success-ref{background:var(--bg-light);padding:16px 24px;border-radius:10px;display:inline-block;margin-bottom:24px}.feedback-success-ref span{color:var(--text-light);font-size:0.85rem}.feedback-success-ref strong{display:block;font-size:1.25rem;color:var(--primary);margin-top:4px}.feedback-success-btn{display:inline-flex;align-items:center;gap:8px;padding:14px 28px;background:linear-gradient(135deg,var(--primary),var(--secondary));color:#fff;font-weight:600;border-radius:50px;text-decoration:none;transition:all .3s ease}.feedback-success-btn:hover{transform:translateY(-2px)}.feedback-sidebar{display:flex;flex-direction:column;gap:24px}.feedback-sidebar-card{background:#fff;border-radius:16px;padding:24px;box-shadow:0 4px 20px rgba(0,0,0,.06)}.feedback-sidebar-title{font-size:1.05rem;font-weight:700;color:var(--dark);margin-bottom:16px;display:flex;align-items:center;gap:10px}.feedback-sidebar-title i{color:var(--primary)}.feedback-process-list{display:flex;flex-direction:column;gap:16px}.feedback-process-item{display:flex;gap:14px}.feedback-process-number{width:32px;height:32px;border-radius:50%;background:linear-gradient(135deg,var(--primary),var(--secondary));color:#fff;display:flex;align-items:center;justify-content:center;font-size:0.85rem;font-weight:600;flex-shrink:0}.feedback-process-text{flex:1}.feedback-process-text strong{display:block;color:var(--dark);font-size:0.9rem;margin-bottom:2px}.feedback-process-text span{color:var(--text-light);font-size:0.85rem;line-height:1.5}.feedback-times{display:flex;flex-direction:column;gap:12px}.feedback-time-item{display:flex;justify-content:space-between;align-items:center;padding:12px;background:var(--bg-light);border-radius:10px}.feedback-time-item span{font-size:0.9rem;color:var(--text)}.feedback-time-item strong{color:var(--secondary);font-weight:600}.feedback-external{background:linear-gradient(135deg,rgba(106,63,160,.05),rgba(229,72,122,.05));border:1px solid rgba(106,63,160,.15)}.feedback-external-list{display:flex;flex-direction:column;gap:12px}.feedback-external-item{display:flex;align-items:flex-start;gap:12px}.feedback-external-item i{width:32px;height:32px;border-radius:8px;background:rgba(106,63,160,.1);display:flex;align-items:center;justify-content:center;color:var(--secondary);font-size:0.85rem;flex-shrink:0}.feedback-external-item a{color:var(--primary);font-size:0.9rem;text-decoration:none;font-weight:500}.feedback-external-item a:hover{text-decoration:underline}.feedback-external-item span{display:block;color:var(--text-light);font-size:0.8rem;margin-top:2px}.feedback-phone-card{background:linear-gradient(135deg,var(--secondary),var(--primary));text-align:center}.feedback-phone-icon{width:56px;height:56px;background:rgba(255,255,255,.15);border-radius:50%;display:flex;align-items:center;justify-content:center;margin:0 auto 14px}.feedback-phone-icon i{font-size:1.4rem;color:#fff}.feedback-phone-title{color:#fff;font-size:1rem;font-weight:600;margin-bottom:8px}.feedback-phone-desc{color:rgba(255,255,255,.85);font-size:0.85rem;margin-bottom:16px}.feedback-phone-btn{display:inline-flex;align-items:center;gap:8px;padding:12px 24px;background:#fff;color:var(--secondary);font-weight:600;border-radius:50px;text-decoration:none;font-size:0.95rem;transition:transform .3s ease}.feedback-phone-btn:hover{transform:translateY(-2px)}@media (max-width:1024px){.feedback-layout{grid-template-columns:1fr}.feedback-sidebar{display:grid;grid-template-columns:repeat(2,1fr);gap:20px}.feedback-type-grid{grid-template-columns:repeat(2,1fr)}}@media (max-width:768px){.feedback-hero{padding:100px 0 50px}.feedback-form-card{padding:24px}.feedback-form-row{grid-template-columns:1fr}.feedback-type-grid{grid-template-columns:repeat(2,1fr);gap:10px}.feedback-type-option label{padding:16px 10px}.feedback-type-icon{width:40px;height:40px;font-size:1.1rem}.feedback-type-label{font-size:0.8rem}.feedback-sidebar{grid-template-columns:1fr}}