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About Us Locations Contact
Refer a Participant 1300 133 633
Home NDIS & Disability Aged Care About Us Locations Contact Call 1300 133 633
Your Voice Matters

Feedback & Complaints

We're committed to providing exceptional care. Your feedback helps us improve. Whether it's a compliment, suggestion, or complaint, we want to hear from you.

Submit Your Feedback

All submissions are treated confidentially and reviewed by our quality team

What type of feedback would you like to share?
Submit Anonymously Your contact details won't be required, but we won't be able to follow up
Your Details
About Your Feedback
What outcome are you seeking?

Thank You for Your Feedback!

We've received your feedback and our quality team will review it. If you've submitted a complaint, we aim to respond within 7 business days.

Reference Number FB-2025-XXXX
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How We Handle Feedback

1
Acknowledgment We confirm receipt of your feedback within 2 business days
2
Investigation Our quality team reviews and investigates your concerns
3
Resolution We work with you to find an appropriate outcome
4
Follow-up We implement changes and follow up to ensure satisfaction

Our Response Times

Acknowledgment 2 days
Initial Response 7 days
Resolution Target 21 days

Prefer to Talk?

Our team is available to discuss your feedback over the phone

1300 133 633

External Options

If you're not satisfied with our response, you can contact:

NDIS Quality & Safeguards Commission 1800 035 544
Aged Care Quality & Safety Commission 1800 951 822
GNA Services - Guardian Nursing Agency

Empowering independence through compassionate, person-centred care across Australia.

1300 133 633 info@guardiannursingagency.com
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Locations
Perth (HQ) Melbourne Sydney Brisbane Kalgoorlie

Acknowledgement of Country. Guardian Nursing Agency acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work. We pay our respects to Ancestors and Elders — past, present, and emerging.

We honour their enduring cultural and spiritual connection to Country, waters, and seas, and recognise their rich contribution to our society.

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