Australia's new aged care program helping you live safely and independently at home. Access up to $78,106 per year in government funding for personal care, nursing, domestic help, and more.
Support at Home is the Australian Government's aged care program that replaced Home Care Packages from November 2025. It provides funding to help older Australians access care and support services in their own home.
The program offers 8 classification levels based on your assessed needs, with quarterly budgets that give you flexibility and control over how your funding is used.
Support at Home organises services into three categories. Your funding can be used flexibly across these based on your needs.
Professional health services with no client contribution required.
Help with personal care and daily activities to maintain your independence.
Support to maintain a safe and comfortable home environment.
Your funding level is determined by a government assessment based on your care needs. Higher levels provide more funding for greater care requirements.
| Classification | Annual Funding | Quarterly Budget | Care Level |
|---|---|---|---|
| Level 1 | $11,963 | $2,991 | Basic care needs |
| Level 2 | $21,082 | $5,271 | Low care needs |
| Level 3 | $33,293 | $8,323 | Intermediate care needs |
| Level 4 | $50,556 | $12,639 | Most common level |
| Level 5 | $57,308 | $14,327 | Higher care needs |
| Level 6 | $63,422 | $15,856 | High care needs |
| Level 7 | $70,175 | $17,544 | Very high care needs |
| Level 8 | $78,106 | $19,527 | Complex care needs |
Funding amounts are set by the Australian Government and reviewed annually. Clinical care services have no client contribution. Your actual costs depend on your income assessment.
Under Support at Home, most clients pay a contribution towards their care (except for clinical services which are 100% government funded). Your contribution depends on your income and assets assessment.
Lower contributions, typically around 5% of your funding.
Moderate contributions based on your income assessment.
Higher contributions, up to 17% depending on your means.
Important: There are lifetime and annual caps on how much you'll pay. No one pays more than they can afford.
From enquiry to receiving care, we make the process simple. Here's what to expect.
Call 1800 200 422 or visit myagedcare.gov.au to register and request an assessment. You can also call us first and we'll help guide you through this step.
A government assessor will visit you at home to understand your needs. They'll determine your classification level (1-8) based on the support you require.
Once approved, select GNA as your provider. We'll meet with you to understand your goals and create a personalised care plan.
Your matched carers begin providing support. We'll regularly review your plan to ensure it continues to meet your needs.
We make your Support at Home experience seamless, transparent, and focused on what matters most—your wellbeing.
Transparent pricing with no surprise charges. You'll always know what you're paying for.
Build relationships with familiar faces who understand your needs and preferences.
We help you get the most from your funding with efficient service delivery.
Your own care coordinator to manage services and answer questions.
Services when you need them, adjusted as your needs change.
Meeting all government standards for quality and safety.
"GNA helped us navigate the transition from Home Care Packages to Support at Home. They explained everything clearly and made sure Mum didn't miss a day of care during the changeover."
"The same carer comes every week and she's become like family. She knows exactly how I like things done. That consistency makes all the difference to me."
"I was worried about costs but GNA showed me the calculator and explained my contributions clearly. No surprises on my statement, which I really appreciate."
Support at Home replaced Home Care Packages from November 2025. Key differences include: <strong>8 classification levels</strong> instead of 4 packages, <strong>quarterly budgets</strong> instead of daily subsidies, <strong>100% funded clinical care</strong>, and a higher maximum funding of <strong>$78,106/year</strong> (up from $63,440). The new system provides more transparency and flexibility.
You may be eligible if you're <strong>65 years or older</strong> (50+ for Aboriginal or Torres Strait Islander people), and need support to continue living at home safely. You'll need to have an assessment through My Aged Care to determine your eligibility and classification level. Even if you don't meet age requirements, you may qualify under other programs—contact us to discuss your situation.
After contacting My Aged Care, you'll typically receive an assessment within <strong>2-4 weeks</strong>. Once assessed and approved, you can start receiving services immediately after choosing a provider like GNA. The government is working to reduce wait times to <strong>3 months maximum</strong> by 2027. If you're already receiving services, there's no gap in care when transitioning providers.
We understand continuity is important. While we can't guarantee we can employ your existing carer, we work hard to match you with carers who suit your preferences, personality, and care needs. Many clients find they quickly build strong relationships with their new GNA carers. We prioritise consistency, so you'll see familiar faces regularly.
Your care plan is flexible and reviewed regularly. If your needs increase, you can request a <strong>reassessment</strong> to move to a higher classification level with more funding. If your needs are temporary (e.g., recovering from surgery), we can adjust services within your existing plan. Your GNA care coordinator will help you navigate any changes and ensure you're getting the right level of support.
Assistance with bathing, dressing, and daily activities.
Learn moreProfessional nursing services, 100% government funded.
Learn moreEntry-level support for those with lower care needs.
Learn moreDedicated care for veterans and their families.
Learn more
Whether you're new to aged care or looking to switch providers, our friendly team is here to help you navigate Support at Home.
